Terms of service

The software

OpenNCCM is free software under the GPL-3.0 license and free for everyone. Nothing on this page changes that license: paid support is a separate service and does not unlock features.

Account and forum

• A free account lets you post in the forum and, if your team has a plan, open tickets.
• Be respectful. Do not post passwords, keys or full configurations: hide internal addresses and names.
• The OpenNCCM team may hide or delete posts that break these rules, are spam or expose sensitive data.
• Forum answers come from other users, without warranty.

Professional support

• Professional: US$149 a month or US$1,490 a year, taxes not included. 5 private tickets a month (extra ticket US$40), answer within 1 business day, urgent issues («service down») within 4 business hours, up to 5 people.
• Enterprise: from US$499 a month, by agreement. Unlimited tickets and urgent issues in extended hours (8 am to 10 pm, Monday to Saturday). Not a 24/7 service.
• Business hours: Monday to Friday, 8 am to 6 pm, Dominican Republic time (UTC−4, no daylight saving). Response times count only within those hours.
• Unused tickets do not carry over to the next month.
• Support covers installing, using and troubleshooting OpenNCCM. It does not include managing your network or changing your devices.

Payments, renewal and cancellation

• Plans are paid in advance with PayPal and renew automatically at the end of each period.
• You can cancel renewal at any time in Subscription. You keep support until the end of the paid period, then your team moves to Community without losing its history.
• Refunds:
  • First purchase of a plan: full refund if you ask within the first 14 days (30 days for the yearly plan) and you have not opened any ticket.
  • After that, paid periods are not refunded: you cancel the renewal and keep support until the end of the period.
  • Extra ticket: full refund if unused, within 30 days.
  • Assisted installation and single hour: full refund if you cancel 24 hours in advance or if we cannot schedule the session within 15 days. Once the session has taken place there is no refund.
  • Duplicate or mistaken charges are always refunded.
  • Refunds go back through PayPal to the same payment method; request them at soporte@opennccm.com.
• The payment receipts on this site are not tax invoices. If you need a tax invoice, email soporte@opennccm.com with your tax details.

Liability

OpenNCCM is provided «as is», without warranty, as stated in the GPL-3.0 license. Always review changes before applying them to your network and keep backups.

Contact

soporte@opennccm.com. Provider: OpenNCCM, Dominican Republic. These terms are governed by the laws of the Dominican Republic.