Professional support

OpenNCCM is free. If your team needs answers on a deadline, there are support plans.

Community

To learn and solve questions with the community.

Free

Community forum
Documentation and course
Bug reports on GitHub
Answers when the community can

Go to the forum

Recommended

Professional

For teams running OpenNCCM in production.

US$149/month

Everything in Community
Private tickets: 5 per month (extra ticket US$40)
Response in less than 1 business day
Urgent issues in 4 business hours
Help with installation and migration
Up to 5 people

Enterprise

For large or critical networks.

from US$499/month

Everything in Professional
Unlimited tickets
Urgent issues in extended hours (8–22 h, Monday to Saturday)
Remote session with an engineer
Team training

Talk to us

No fine print: paying for support does not unlock features; OpenNCCM is the same for everyone (GPL-3.0). Prices in US dollars (US$), taxes not included.

One-off services

With or without a plan. Paid in advance; then we schedule the date with you.

Assisted installation

We install OpenNCCM with you on your server, in a remote session of 1.5 to 2 hours.

US$250

See details ›

Migration

We help you move to OpenNCCM from another tool (Oxidized, RANCID, SolarWinds NCM…) or move OpenNCCM to another server. The price depends on the size of the network.

from US$400

See details ›

Single hour

One hour with an engineer for whatever you need with OpenNCCM: questions, setup, policy review… Paid in advance.

US$60/hour

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Extra ticket Professional only

One more private ticket this month, if you already used the 5 in your plan. Professional only.

US$40

See details ›

Questions before subscribing? Write to us at soporte@opennccm.com